Terms: You have the choice of Visa, Master card, Discover, Prepay with a check or Money Order. Foreign Credit Card Orders – Add 5%.  All payments are US currency. 
All orders are assessed an additional $1.00 handling fee.

Payments: Payments are to be made out to JDR-BE our parent company. Contact us if you want to pay via another method. Call first time with Credit Card Numbers if you would prefer. Our on-line shopping cart is secured.

Filling Orders: We try to ship within the week. There may be a slight delay for some unexpected "sold out" notion or book, which we have no control over, or "special orders". 
Fun2Stitch.com cannot guarantee the accuracy of phone orders. Documented fax or mail orders are preferred. When placing a phone order provide item number and description to minimize errors. Accuracy will be the responsibility of the caller.

Backorders: We try to keep everything listed on this web site in stock at all times. However, unexpected delays may occur in our receiving shipments. The backordered items are placed on a separate invoice. The item will be on the original invoice with the price left out of the total column. No Backorders- please let us know. Back orders are sent out via "cheapest route" ASAP. Prices are subject to change without notice.

Foreign Orders:  Exact shipping plus we require that all packages be registered at your cost. Foreign orders must be prepaid in US funds. If you are mailing an order, estimate the shipping fees high. If the actual shipping is lower than you have estimated, a merchandise credit will be in your account.
Foreign orders are not guaranteed. Once the order has been shipped, there is no way to track the order.  It is your responsibility – no credit is issued for lost orders. A $1.50 proof of shipping charge is charged.
Invoicing: Orders will be invoiced as of the shipping date, at the prices that are in effect at the time of your order. Prices are subject to change without notice.
If a price has changed more than $1 we will contact you before sending.

Returns: Please review your shipment for irregularities as soon as your receive your package. Claims of errors must be made within 10 days of receipt of shipment.  If we have made an error, call us and we will instruct you on how we will "fix" the error. Remember, we are human too - BUT we do make it "right" with you.
If returned, except in cases of defect or error in shipping, a nominal restocking charge of 10% of cost of goods will be made with a $2.50 minimum. Unauthorized returns will be charged a restocking fee of 20% ($5.00 minimum).  No credit will be allowed unless we have been contacted before returning merchandise. Return shipping is the responsibility of the purchaser. All shipments should be well packed and sent via cheapest route. In cases of defective merchandise or shipping error (not applicable for phone orders) a merchandise credit will be provided for return postage. Returned merchandise will not be accepted if it is damaged or marked. Returns must reach us, within 15 days, in good, unopened, resaleable condition before a merchandise credit will be granted. Any approved return is made as a merchandise credit only.
There are NO returns on patterns, kits, books or chart packs under ANY circumstances.  (Manufacturer defect – and our errors are returnable with prior approval)

Advance Orders: (orders that are placed for items that are "coming soon" but are not yet available). We will ship with a shipping charge when the item becomes available.

Refused Orders: On refused orders, customers will be liable for ALL shipping charges plus a 15% (of net invoice) handling fee.
Prepayment will be required on all further shipments.

Special Orders: All special orders must be prepaid. Includes multiple designs from other designers, non-Brazilian Embroidery & Punchneedle Books and Magnifiers.

Returned Checks: A $35 fee will be charged for all returned checks. Once a customer has made payment with a returned check, all other orders must be prepaid with a money order or a valid credit card.

Credit Card Denials: All credit cards are processed before merchandise is sent. You are responsible for keeping us informed of your credit card expiration dates or other changes.

Credit Accounts: No new credit accounts are permitted. Fun2Stitch.com does not sell, rent or give its customer list to any 3^rd party.    All relationship matters are held in strictest confidence. We do not give credit history or payment information to 3^rd parties.   

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